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AlwaysWinning | Guides & FAQ
AlwaysWinning Support

Guides & FAQ

Find setup information, troubleshooting tips, and answers to common questions. Choose a game below to view its guide.

Step-by-step help

Game Guides

Select a game. Each guide contains its own information and troubleshooting steps.

Rainbow Six Siege

Product-specific help and troubleshooting for Rainbow Six Siege.

🛠️ Troubleshooting

Try these general troubleshooting steps before opening a support ticket:

  • Install available Windows updates and update your graphics and device drivers.
  • Close unnecessary background applications and overlays that may conflict with the game.
  • If you experience display issues, try Borderless display mode.
  • If problems continue, temporarily test with Windows Game Mode turned off, then restore your preferred setting.
Do not disable Windows Defender, antivirus, firewall, Core Isolation, or other security protections to run third-party software.

If none of these steps help, create a ticket through the website or contact the support team on Discord. Include your Windows version and a description of the issue.

Rust

Choose the product guide that matches your purchase.

Rust External — setup & troubleshooting

Use the official download and setup instructions provided with your purchase. Check that the product and its requirements match your system and Rust version.

  • Install the Microsoft Visual C++ runtime if the product documentation requests it.
  • Keep Windows and graphics drivers up to date.
  • For NVIDIA or AMD overlay features, use the manufacturer's official software and documentation.
  • If the loader closes or fails to start, restart your PC and check the documented requirements.
Do not turn off antivirus or Windows security protections, remove anti-cheat components, or bypass game security. If software is blocked, stop and contact support.

If it still does not work, create a Discord support ticket and include the exact error message and your Windows version.

Rust Internal

The Rust Internal guide has not been provided yet. Contact support for current product-specific setup instructions.

Counter-Strike 2

Basic troubleshooting for customers experiencing setup or launch problems.

Getting help
  1. Check that Windows and your graphics drivers are up to date.
  2. Restart your PC and try launching the game normally.
  3. If the product does not work or displays an error, do not disable antivirus or Windows security protections.
  4. Create a support ticket in Discord and include the error message, Windows version, and what happened before the issue.

Fortnite

The Fortnite-specific guide will be added when its setup notes are provided.

Arc Raiders

The Arc Raiders-specific guide will be added when its setup notes are provided.

HWID Spoofer

General system troubleshooting and support information.

BSOD troubleshooting
  • Install available Windows updates and update device and graphics drivers.
  • Uninstall recently added software if you suspect it is causing a conflict.
  • Open Command Prompt as Administrator and run these commands separately:
sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth

Restart your computer. If the blue screen continues, contact support before making further system changes or reinstalling Windows.

How to locate a DMP file
  1. Open File Explorer with Win + E.
  2. Navigate to C:\Windows\Minidump.
  3. Look for files ending in .dmp.
  4. If no files appear, press Win + R, enter sysdm.cpl, open Advanced → Startup and Recovery → Settings, and check that Windows is configured to write a memory dump.
  5. For support, include your Windows version (run winver), what you were doing when the crash occurred, and the stop code if shown.
DMP files can contain sensitive system information. Share them only through an official support channel.
Ban and detection questions

Game bans and anti-cheat decisions are controlled by the game publisher. No tool can guarantee that an account or device will never be banned. If you believe a ban is incorrect, use the game's official appeal process. For technical problems, contact support with relevant diagnostic information.

Quick answers

Frequently Asked Questions

Answers about our products, policies, community, and support.

Trust & Security

Is AlwaysWinning really undetected?

We work hard to maintain our products, test their functionality, and address issues. However, no third-party software can guarantee permanent undetected status or zero bans. Game updates, anti-cheat changes, and individual circumstances can affect results.

Is AlwaysWinning trusted?

We work hard to keep customers satisfied and value feedback from our community. You can find customer feedback through our Discord community and website.

Can you guarantee I will never get banned?

No. Game publishers control their anti-cheat systems and ban decisions. We cannot guarantee that any third-party product will prevent bans.

Payments & Billing

Can I get a refund?

Purchases are generally final and non-refundable, except where a refund is required by applicable law or payment-provider rules. Please review the product details before purchasing.

What if I can't afford a purchase?

There may be other ways to get involved with our community. Open a ticket in Discord and ask about media, reseller, or other community opportunities. Availability and eligibility may vary.

What about payment disputes?

If something is wrong with an order, contact support first so we can investigate. Customers retain any dispute or chargeback rights provided by applicable law and their payment provider.

Products & Delivery

Are your products physical?

No. Our listings are for digital products. Check the individual product page for delivery details and requirements.

Can I share my license?

Unauthorized license sharing or distribution is not permitted and may result in license revocation or account suspension.

Where do I find product details?

Open the Products page and review the individual listing, including its description, price, status, and requirements before ordering.

Support & Community

What if my product doesn't work?

Create a support ticket in Discord or use the support page on our website. Include the product name, Windows version, error message, and steps that led to the issue.

Where can I leave feedback?

You can share feedback through our Discord community and website. We appreciate customers taking the time to tell us about their experience.

How can I become part of the community?

Open a ticket in Discord and ask about media opportunities, reseller opportunities, or other ways to participate in the community.

AlwaysWinning · Guides & FAQ